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I’m not Vegan but it seems like everyone else around me is.

Here at YOUKNOW, we see that the conversation around healthy eating habits peaks this time of year, and 2020 has sparked the spirited debate about Veganism.

Using Brandwatch’s brand new consumer research platform, we performed deep-listening on the conversations online around 4 healthy food lifestyles here in SA: Veganism, Vegetarian, Flexitarian and Plant-Based Lifestyles.

The first thing we noticed was certain sub-topics surrounding the healthy eating conversation. South Africans are begging the questions, ‘What is in my food?’ - ‘Where does this come from?’ - ‘Could the food I’m eating be a reason I’m getting sick?’ and ‘Are there better alternative ingredients’?

South African conversations around healthy eating

These questions are also having a ripple effect on the people around them. Those who may have never considered a plant-based diet are becoming more curious and giving healthier, better options a try.

How far has it gone? In 2019 there were over 77k mentions across the four main topics, from both adopters of the lifestyle and consumers researching the lifestyle.

Veg Word Cloud

Positive sentiment in conversations centered around #glutenfree, #egglesscake, #diabetic. This can give brands an indication that there is a market for alternative products to cater to these specific consumer needs. We also see that there is a positive connection between being diabetic and these alternative lifestyles.

Veg Neg Word Cloud

Animal products, climate change and Burger King reflected negative sentiment. This is an indication of some negativity towards Burger King in light of the release of their new plant based burger.

Burger King vegan burger comments

One company that has capitalised on this trend has been Beyond Meat which received over 1000 mentions in South Africa . Based in Los Angeles the company provides plant based meat alternatives. Their range offers anything from ground beef to sausages. The company’s offering has been well received by the public and fast food chains have also decided to cash in on this. McDonalds has partnered up with the brand to use them as their preferred vegan patty supplier.

South Africans mentions about Beyond Meat

In August 2019 we saw a spike in the conversation around Beyond Meat as there were talks that KFC was trialing a chicken alternative in their American stores. This led to excitement around the country in hopes that this might be an innovation coming to a KFC near. Locally the Spur group has also decided to join forces with Beyond Meat burgers as an alternative menu offering.

KFC partnering with Beyond Meat

As for retailers in South Africa Woolworths has led the pack as one of the first major retailers to stock these products on their shelves. However, it does seem like these products do not come in cheap. Something for retailers to keep in mind in order to make it sustainable for consumers.

South Africans question Beyond Meat prices

The bigger picture:

Alternative lifestyle adopters have heavily influenced the way we look at our food nowadays. The demand for better sourced and farmed products has never been more vocal. As a retailer/ brand, it becomes your responsibility to listen to your consumers and cater to this growing market.

Have the likes of Checkers, Woolworths, RCL Foods, Tiger Brands, Pioneer Foods, Danone, Rialto, Promasidor made enough provision to accommodate these alternative lifestyles?

Want us to look at a specific sector? Let us know in the comments below.

*This data was analysed through Brandwatch Consumer Research, with the most volume of conversation coming from Twitter, for the period January 2019 - January 2020.

Launched in April of 2020, Modern Chat expands Khoros Brand Messenger and adds the ability to create custom chat widgets that appear on brand web pages according to defined rules and conditions.

With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service. Conversations will still easily traverse from Modern Chat to your iOS and Android SDK implementations of Brand Messenger for your authenticated customers as it is all powered by the same brand owned messenger.

Khoros modern chat screenshot

Traditional, session-based chat is expensive for brands and inconvenient for consumers. Khoros Modern Chat gives consumers what they want — answers on their own time and in real-time. Conversations are built around resolutions, not sessions. With Modern Chat, brands can resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs.

Modern chat gif

Modern Chat expands Khoros Brand Messenger and adds the ability to create custom chat widgets that will appear on brand web pages according to defined rules and conditions. Formerly known as Web Chat, this feature was previously available but display conditions had to be custom made by the brand. With Modern Chat, this feature becomes more comprehensive and also self-service.

WhatsApp support for NPS/CSAT Customer Feedback

Khoros introduced NPS®/CSAT Customer Feedback with surveys for Facebook Messenger, Khoros Brand Messenger, Apple Business Chat, or SMS. We have now added WhatsApp to the channels you can gather instant feedback from

Different Platforms Screenshot
WhatsApp: CSAT example

WhatsApp CSAT example
WhatsApp in Survey Results Widget

WhatsApp Survey Widget
For more information about this feature see NPS/CSAT Customer Feedback.

Join the Go Everywhere Club’s #JoinJogtober Challenge! 🌍💻🏃♀️🏃♂️

This October, we are hosting a Jogtober on our Go Everywhere Club - A Strava Group full of our fellow data lovers, industry pals and people who like to crunch numbers by day and smash PBs by the afternoon.

So how do you win?

It's all about logging the most activities on our Strava Group! Whether you’re a casual cyclist, pro runner, or padel fanatic, your activity counts — By the 31st of October, the person with the most activity wins an R2000 voucher! 🏆

Cool, how do I enter?
  1. Fill out your details to get the Strava Club link
  2. Join our Club
  3. Log your activities
  4. Stay active and aim for the top spot on the leaderboard

Lace-up, sign up, and get moving!🏅

Black Friday: The Data Drops That Matter

Forget flashy banners and frenzied queues. This snapshot zooms out to show the bigger picture of Black Friday in 2023. What drove the conversation (and what didn’t), who showed up early, who made the most noise, and how brands outside of retail joined the hype.

Backed by Brandwatch data and YOUKNOW insights, this is the intel marketers, retailers, and strategists need to rethink next year’s playbook. Because if you're planning 2024 without looking back at 2023… that's a red flag bigger than a Black Friday discount sign.

Data Draughts is Back—and It's Better Than Ever!

Are you eager to join a community of product managers, growth marketers, and industry pros in your city? Well, you're in luck! Data Draughts is growing bigegr and better than ever as our community continues to fill up with cool cats that love to chat data and product analytics. Sign up to get on the guest list and cheers with data peers. Picture rooftop views, cold brews, and great banter—what more could you want?

Fill out our sign-up form to stay updated on all our future Data Draught events

We will post upcoming events here.

What’s Data Draughts?
Think of it as the happy hour where connections pour as smoothly as your favourite brew. Our next session is all about bringing together like-minded professionals to mingle, share, and spark brilliant ideas—all in a relaxed setting.

Why Join Us?
🍻 Sip on Insight: Engage in lively discussions with fellow pros who are just as passionate about data and growth as you are.
🍺 Raise a Glass to Real Talk: Share your stories, swap challenges, and celebrate wins—no fluff, just the good stuff.
🍷 Toast to New Connections: Build meaningful relationships in a welcoming atmosphere where ideas flow as freely as the drinks.

Who Should Attend?
If you’re a product manager, growth marketer, or anyone obsessed with data-driven success, this event is for you! And don’t come alone—the more, the merrier! Share the link with your friends and colleagues so they can join the fun too.

Who is YOUKNOW?
We’re YOUKNOW Technologies, your local martech experts. We’re all about bringing the best tools and insights to our clients, and Amplitude is one of the gems in our lineup. We’re passionate about helping businesses in South Africa harness the power of data to drive growth.

And the foam on top? Drinks are on us!

Join the YOUKNOW Technologies Newsletter

Hey there, savvy marketer! Want to stay ahead in the Martech game? YOUKNOW has got you covered. Our newsletter is your golden ticket to the latest tech insights, industry buzz, and exclusive events. Here’s why you’ll love it:

  • Product Updates: Get first dibs on our innovative solutions.
  • Industry Intel: Stay in the loop with the hottest news.
  • Exclusive Events: Network with the best and snag some cool swag.
  • Witty Reads: Say goodbye to boring emails and hello to a fab inbox.

Pop in your email below, it subscribe, and join the YOUKNOW crew. Because YOUKNOW where the best martech news is at!

Subscribe now and stay ahead with YOUKNOW Technologies

PLG is not a hack. It is a system. Volume 2 of the Product-Led Growth Guide gets practical, breaking down how product, growth, and marketing teams can actually build a PLG motion that works. From onboarding flows to monetisation models to AI-powered activation tactics, this is where strategy finally meets execution. If you are serious about building products that grow themselves, this is your starting point.

Social media is no longer about chasing every shiny trend. The smartest brands are getting braver with content, faster with AI, and sharper with social listening. The Global 2025 Social Media Trends Report breaks it all down. From bold, creative risks to proactive engagement to AI-powered strategy, this is your playbook for making social work harder and smarter for your business.

Healthcare social media has moved far beyond updates and announcements. Today it is where trust is earned, conversations happen and real patient connections begin. The Healthcare 2025 Trends Report reveals how leading healthcare providers, insurers and life sciences brands are building smarter, more engaging social strategies that actually resonate. From AI-powered content to platform-specific engagement tactics, this report shows exactly where healthcare marketing is heading next.

Financial services are rewriting the rules of social media. The Finance 2025 Trends Report reveals how leading banks, insurers, fintechs and investment brands are using AI, social selling, creators and real-time engagement to drive business results while staying fully compliant. With platform benchmarks, influencer data, AI usage insights and lead generation tactics, this report gives financial marketers a clear roadmap to stay ahead in a highly competitive, highly regulated industry. If you manage social for a financial brand, this is your essential 2025 playbook.

Government social media just got a glow-up. Gone are the days of dry service updates and ignored announcements. The 2025 Government Trends Report unpacks how public agencies are transforming social channels into trust-building, citizen-friendly spaces.

With new tone experimentation, smart AI use, and engagement-first strategies, government orgs are flipping the script. Whether you're running a local municipality or a national department, this report gives you the tools and trends to make your social efforts actually... well, social.

Students are not reading your boring campus updates. They are watching creators, scrolling TikTok, and expecting brands to show up where they live. The Education 2025 Trends Report breaks down how schools, universities, edtech brands and online learning platforms are finally getting it right. Real data, real platform benchmarks, real strategies you can actually use to stop losing students before they even apply.

Unlock Mzansi’s Mindset.

Want to know what really makes South African consumers tick? From binge-watching habits to buying behaviour, the 2024 SA Stats Snapshot reveals the real deal, powered by GWI and curated by YOUKNOW Technologies.

This isn’t your average data dump; it’s a vibe check for marketers, agencies, and brands that actually care about getting local context right. Whether you’re pitching to clients, launching a new campaign, or just curious about culture shifts—this is your cheat sheet to South Africa's digital pulse.

It’s not about tracking more metrics. It’s about tracking the right one. The Amplitude North Star Playbook helps you find your most important metric, the one that reflects customer value and drives sustainable business growth. Learn how teams at the world’s best product companies use this framework to guide decision-making, align cross-functional teams, and create repeatable impact.

If your engagement strategy still relies on luck and timing, 2025 is going to eat you alive. This report pulls back the curtain on how 500,000+ apps are reshaping their customer journeys with predictive messaging, smarter segmentation, and real-time triggers that actually drive action.

It’s not about blasting more notifications, it’s about building experiences that feel personal, timely, and completely seamless across channels. From onboarding to loyalty, this is your cheat sheet to meeting rising user expectations and turning fleeting interest into lasting retention. If you’re in product, growth, CRM, or marketing, this one’s for you.

Green contour lines forming a smooth, organic shape with a central circle, representing data flow or topography.
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