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Your Social Success Starts Here.
Navigating Your Social Journey, Together.
At YOUKNOW, we believe that mastering social isn't just about the latest trends—it's about making technology work for your business. For over a decade, we've been South Africa's trusted social experts, guiding leading brands like MTN, Telkom, Takealot, Nedbank, Heineken, and MultiChoice through the dynamic digital landscape. Whether you're just exploring possibilities or aiming for advanced optimisation, we're here to help you truly understand, connect with, and delight your customers.
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Solutions for Every Stage of Your Growth
If you're planning: We provide expert audits and consultation to build a robust social strategy.
If you're buying: Get the right social tech, sold locally, with seamless acquisition.
If you're implementing: Our local team delivers hands-on training and onboarding for quick mastery.
If you're growing: We offer continuous support, consultation, and optimisation for maximum return.
If you're busy: Our certified experts manage your platforms and deliver insightful, customised reports.
We partner with and master the world's leading technologies to ensure your solutions are always best-in-class. Our long-standing relationships with platforms like Brandwatch and Hootsuite mean you get unparalleled expertise in leveraging these tools to their full potential.
We don't just supply software; we empower you to get the most from your tech investments, ensuring they translate into tangible business growth and happy customers. From in-depth social listening to comprehensive campaign management and digital customer care, we cover every angle of your digital presence.
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Beyond Social: Crafting Complete Digital Experiences
While our roots are deeply in social, YOUKNOW's expertise extends across the entire digital ecosystem. We believe that true customer delight comes from a seamless experience at every touchpoint. That's why we strategically partner with and implement leading technologies like Braze, OneSignal, Domo, and Amplitude – allowing you to build richer, more personalised digital experiences for your customers.
From advanced customer engagement platforms and omni-channel messaging to powerful product analytics and business intelligence, we help you connect the dots across your entire digital presence. Our team of experts ensures these cutting-edge tools integrate flawlessly, transforming data into actionable insights and creating truly unified customer journeys. It's about empowering your brand to deliver comprehensive digital experiences that truly resonate and drive growth.
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An Insightful Chinwag
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Next Steps to Success
From Social Listening to Better Digital Customer Experiences
FAQs: Real Questions. Honest Answers.
Nope! Social is where our story began over a decade ago. It's our foundation and our strength. But we've evolved alongside the digital landscape. Today, we help brands build complete customer experiences with advanced solutions in omni-channel messaging, product analytics, and business intelligence.
Our difference is our approach. We're a team of local experts who truly understand the South African market. We don't just supply tech; we become your partners, guiding you every step of the way to ensure your investments actually drive business growth.
It means you get on-the-ground support from our teams in Cape Town and Pretoria. You'll work with people who understand your market and are easily accessible. This translates to quicker response times, local billing, B-BBEE ratings, and a partnership built on genuine understanding.
Ever wondered what's up with the SAASquatch? Well, we see ourselves as your digital sherpas! It's not about just pointing you to the right tools; it's about expertly guiding you to the summit of your goals. We'll be with you every step of the way, ensuring your tech investments deliver tangible results. Consider us your friendly, legendary guides to digital greatness.
Yes. We see ourselves as bridge builders in the digital world. Our expertise is in solving challenges, not just supporting a list of tools. If we can't directly help with a specific platform, we'll connect you with someone who can. Our priority is making sure you find the right solution.
