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YOUKNOW Digital Announces Collaboration with Mscsports

YOUKNOW Digital, the official reseller of technology solutions for leading brands and agencies in Africa announces collaboration with Mscsports to drive additional value in their business using the GWI platform and audience insights. Survey data continues to play an increasingly important role in how agencies strategise for current clients and pitch for new business, it allows them to back ideas with data and helps them to stay at the forefront of their industry.

How Digital Fanta is Making Sure YOUKNOW Your Consumers

To claim that 2020 was a tough year for marketers is an understatement of note, to say the least. This year was hallmarked by significant trials and tribulations, a flux of trends and new behaviours that made it difficult for anybody to pinpoint exactly what was going on. On the flip side, this was also the year where the spirit of Ubuntu took global centre stage - as world leaders, organisations plus ordinary people came together and helped make the world a better place collectively.

Isolating the Real Problem: An Informed Look at the Current State of the World’s Mental Health

Historically, mental health has been seen as something that should be swept discreetly under the proverbial carpet. Today, mental health remains an enigma to many people. Countless stigmas around it tend to drive those affected even closer to the deep end. These stigmas need to be demolished and safe environments need to be created that are nothing but supportive and understanding for those affected.

Brandwatch

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A Black Friday Indeed

__Black Friday__ is the biggest shopping day of the year. It usually kickstarts the festive-season-spending with consumers making large purchases and retailers making large profits in one day. Things took a different turn this year with the pandemic.

COVID-19 South Africa Insights: What are people missing?

#lockdownSA:What are people missing Using Brandwatch's consumer insights platform we dig deep into South African conversations during this period of national lockdown. We take a look at what people have been issing the most as well as how South africans have been keeping themselves busy during this period. From missing their friends to baking banana bread. We cover it all.

All data is equal, but some data is more equal than others.

"To be or not to be", now that is the real question. It's easy to blanket the relevancy of data but not all data carries the same value.

Globalwebindex

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YOUKNOW Digital Announces Collaboration with Mscsports

YOUKNOW Digital, the official reseller of technology solutions for leading brands and agencies in Africa announces collaboration with Mscsports to drive additional value in their business using the GWI platform and audience insights. Survey data continues to play an increasingly important role in how agencies strategise for current clients and pitch for new business, it allows them to back ideas with data and helps them to stay at the forefront of their industry.

Isolating the Real Problem: An Informed Look at the Current State of the World’s Mental Health

Historically, mental health has been seen as something that should be swept discreetly under the proverbial carpet. Today, mental health remains an enigma to many people. Countless stigmas around it tend to drive those affected even closer to the deep end. These stigmas need to be demolished and safe environments need to be created that are nothing but supportive and understanding for those affected.

Digital Optimization partners with GWI and YOUKNOW to drive local and regional growth

It's official! Digital Optimization has officially joined the YOUKNOW family. On the 18th November 2020, Digital Optimization announced GWI as their preferred market research platform to drive performance and growth. YOUKNOW was appointed as the official GWI distributor in 2019. Since then the team has been tirelessly working to show Africa how to rethink their approach to market research.

Hootsuite

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Tracking Instagram Carousels Performance Made Easy

Hello December! Today Hootsuite brings you a little light summer upgrade and a sizzling hot new product feature. For the longest time, users have not been able to report on Instagram Carousels despite them being one of the most engaging formats on social media, but that is all in the past now.

The Best User Interface we've seen in 2020 - Hootsuite's latest release

Just in! Hootsuite has updated its dashboard for a better social media management experience. While some owlies have already been enjoying the new look and feel, the final implementation across all accounts will happen towards the end of August 2020.

Customer Engagement

Customer engagement, for some companies building engagement is an obstacle, while others aren't able to keep up with it. So through all of this, what is the right way around it and where can mistakes be avoided? Luckily Hootsuite has a toolkit to show you the way, and for everything else there's the wise words from a 90s girl band. Have a look to find out more.

4 ways to improve customer satisfaction scores (CSAT, NPS, and CES) with digital customer service

The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.

Modern Chat & WhatsApp Surveys

With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.