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Blog
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YOUKNOW Welcomes Audiense to the Squad
The YOUKNOW family is constantly evolving and growing. Through our partnerships, we gain the tools and knowledge to allow us to provide top quality packages. Today, we’re excited to announce our partnership with none other than Audiense - the world’s number one audience intelligence platform.
YOUKNOW Digital appointed as African partner to Audiense
Africa’s trusted MarTech reseller joins forces with the world’s #1 audience intelligence platform.
Streaming Creates Waves in the Music Industry: A look at the current trends in music streaming
Gone are the days when we were stuck with a comparatively nanoscopic 1000 songs - likely on repeat. Presently, we’ve been blessed with music streaming apps like Spotify, Apple Music and YouTube Music to name only a few. Even TikTok has a role to play in the music we choose to stream. Thanks to these apps, our journeys with music have grown exponentially with thousands of ways to discover new songs, genres and artists.
Brandwatch
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How WesBank Used Brandwatch To Service Customers Optimally During Uncertain Times
WesBank provides instalment, lease and fleet agreements for motor vehicles and business assets. They are able to offer their customers the best possible finance because they are the partner of choice for over 60 leading international brands, including automotive OEMs, insurance providers and oil companies. They are also able to offer leading customer service thanks to their vast industry know-how, digital integrations and by virtue of being a division of the FirstRand Group – Africa’s most innovative financial services provider.
TL;DR: Reddit is a data goldmine, Dogecoin is having the last laugh and Brandwatch is key to accessing these insights.
This blog has been introduced in true Reddit fashion. TL;DR stands for “Too Long; Didn’t Read” and is conventionally followed by a short and sweet summary of whatever bit of writing was deemed too long to read. This blog might be a bit more on the lengthy side but I assure you, it’s 100% worth the read.
A Black Friday Indeed
__Black Friday__ is the biggest shopping day of the year. It usually kickstarts the festive-season-spending with consumers making large purchases and retailers making large profits in one day. Things took a different turn this year with the pandemic.
Guides And Case Studies
View AllHow WesBank Used Brandwatch To Service Customers Optimally During Uncertain Times
WesBank provides instalment, lease and fleet agreements for motor vehicles and business assets. They are able to offer their customers the best possible finance because they are the partner of choice for over 60 leading international brands, including automotive OEMs, insurance providers and oil companies. They are also able to offer leading customer service thanks to their vast industry know-how, digital integrations and by virtue of being a division of the FirstRand Group – Africa’s most innovative financial services provider.
How TymeBank services their customers the “digitally smart” way by partnering with YOUKNOW Digital and Khoros Care
With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.
GWI
View AllStreaming Creates Waves in the Music Industry: A look at the current trends in music streaming
Gone are the days when we were stuck with a comparatively nanoscopic 1000 songs - likely on repeat. Presently, we’ve been blessed with music streaming apps like Spotify, Apple Music and YouTube Music to name only a few. Even TikTok has a role to play in the music we choose to stream. Thanks to these apps, our journeys with music have grown exponentially with thousands of ways to discover new songs, genres and artists.
GWI Release South African Market Snapshot For 2021
GWI (formerly known as GlobalWebIndex) recently released its latest set of infographics revealing who the South African market is from demographics to how they make purchases and everything in between.
MAGNETIC CREATIVE ANNOUNCES PROMISING PARTNERSHIP WITH GWI
On 03 March 2021, award-winning branding agency Magnetic Creative announced that they are newly partnered with market research giant GWI, thereby increasing the value of their brand intelligence services.
Hootsuite
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Tracking Instagram Carousels Performance Made Easy
Hello December! Today Hootsuite brings you a little light summer upgrade and a sizzling hot new product feature. For the longest time, users have not been able to report on Instagram Carousels despite them being one of the most engaging formats on social media, but that is all in the past now.
The Best User Interface we've seen in 2020 - Hootsuite's latest release
Just in! Hootsuite has updated its dashboard for a better social media management experience. While some owlies have already been enjoying the new look and feel, the final implementation across all accounts will happen towards the end of August 2020.
Customer Engagement
Customer engagement, for some companies building engagement is an obstacle, while others aren't able to keep up with it. So through all of this, what is the right way around it and where can mistakes be avoided? Luckily Hootsuite has a toolkit to show you the way, and for everything else there's the wise words from a 90s girl band. Have a look to find out more.
Khoros
View AllHow TymeBank services their customers the “digitally smart” way by partnering with YOUKNOW Digital and Khoros Care
With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.
4 ways to improve customer satisfaction scores (CSAT, NPS, and CES) with digital customer service
The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.
Modern Chat & WhatsApp Surveys
With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.