Don’t Just Get Social. Get Results.

EVERYONE DOES SOCIAL.
WE ARE THE ONES THAT MAKE IT MATTER.

WHO ARE WE

Your Social Allies

At YOUKNOW, we didn't just adopt social – we were born in it, moulded by it. With over a decade of hands-on experience, we are the local experts in social tech. YOUKNOW brings you unparalleled expertise in implementing, onboarding, training, reporting, and managing your social platforms, no matter the where you are in your digital journey.

Meet Our Social Army

A Decade of Social Leadership

YOUKNOW has been driving the use of Social and Digital Channels for better business outcomes since 2013

Pioneered Digital Customer Care

We started by helping African brands adopt social channels as efficient, measurable customer service channels - breaking from the PR, marketing angle it originally held.

Deepened Social Listening

We shifted to helping brands & agencies get more from social data. By harnessing all the public social data in the world, we helped our clients use social data for research, strategy and analysis

Perfected Audience & Customer Insights

We leveraged social conversation and habits to profile niche audiences and examine behaviours, preferences and trends.

Elevated Social Analytics & Benchmarking

Aside from social discussion, we also help our customers understand their performance on social channels, in comparison to their competitors, industry and international peers.

Driven Influencer Campaign Management

We’ve also enabled the ability to help our clients research, manage and measure their own Influencer programs through innovative tech and strategy.

Trusted by Leading Brands

OUR TECHNOLOGY PARTNERS

What we do

We Help You, Wherever You Are

At YOUKNOW, we understand that every client's social journey is unique. That's why we don't just offer technology; we offer strategic partnership and local expertise every step of the way.

How can we help you?

If You’re
Buying

Our local team delivers hands-on training and onboarding, ensuring your team masters new platforms quickly and efficiently.

If You’re
Implementing

Let our certified experts manage your platforms and deliver insightful, customized reports directly to your inbox, freeing up your valuable time

If You’re
Busy

Let our certified experts manage your platforms and deliver insightful, customised reports directly to your inbox, freeing up your valuable time

OUR CLIENTS

Humble Brags

For over a decade, we've been the trusted experts behind the scenes, helping some of South Africa's biggest brands master both Social and digital customer care, and truly understand and connect with their customers. We are here to empower you to build stronger bonds and create happier customers.

Meet Our Social Masters

Our great experience with Brandwatch and YOUKNOW team: using social data to improve patient care.

Werner V.

Digital Marketing Manager | Mediclinc

"Brandwatch enabled us to tailor our social media marketing & communications specifically for our audience."

Jade Thomas

WesBank

"Having access to 1 trillion pieces of data opens up a landscape that we've never seen before."

Russel Smit

SM (Social Engagement), Standard Bank

"The GWI data is part of who we are now, delivering real value to what we & accomplishing our goals."

Erica Gunning

MD, Planit Media

"Working with YOUKNOW has felt more like a true partner than a service provider - Ryan is amazing."

Dean Jackson

Managing Partner, Magnetic Creative

“With YOUKNOW and Khoros onboard, we have created customer experiences worth smiling about.”

Ronelle Cain

Digital Senior Manager, MTN

Why Choose YOUKNOW

Level 1 B-BBEEE

Local Support

Billing In ZAR

Local Success Stories

KNOWLEDGE HUB

Free Guides, Reports & Resources

With a fair few years on the front lines, YOUKNOW's growing team of experts curates the essential insights you need to make smart decisions. This isn't just about social; it's your go-to source for free, actionable guides, in-depth reports, expert blogs, and practical advice across the digital landscape. Dive in and equip yourself to drive real business change.