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Case Studies
How WesBank partnered with YOUKNOW to provide digital customer care, using Khoros Care
The WesBank CSC Team did not have any system or tool in place to communicate or handle any queries on social media. All their interactions were received via voice and non-voice. They evaluated a competitor tool that they currently use for voice, however it did not offer the same benefits. Khoros was selected because it offers a range of options for social engagement, it worked well for their Marketing agency’s team as well.
How WesBank Used Brandwatch To Service Customers Optimally During Uncertain Times
WesBank provides instalment, lease and fleet agreements for motor vehicles and business assets. They are able to offer their customers the best possible finance because they are the partner of choice for over 60 leading international brands, including automotive OEMs, insurance providers and oil companies. They are also able to offer leading customer service thanks to their vast industry know-how, digital integrations and by virtue of being a division of the FirstRand Group – Africa’s most innovative financial services provider.
How TymeBank services their customers the “digitally smart” way by partnering with YOUKNOW Digital and Khoros Care
With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.
