Gain an unfair advantage over your competition and revolutionise your digital engagement, with Khoros Care
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Consumer research →
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Instant audience intelligence
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Marketing reporting & command center
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Khoros social media care
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Enterprise →
Social media management, simplified
Khoros Care
Turn your social channels into enterprise customer care channels to foster customer relationships and uplift customer satisfaction.
Need help? Talk to usUse Khoros Care to:
1.
Unify your social and digital customer experiences
Bring all your digital channels (Twitter, Facebook, Instagram, LinkedIn, Youtube, WhatsApp and Chat) into one unified, agent-friendly interface.
2.
Scale your customer care operations
Build an enterprise-level team to handle more conversations, and more efficiently with unmatched workflows, routing, filtering and prioritisation features.
3.
Never forget a customer
Build up your social CRM profiles by collecting the data your customers give you on a daily basis. Give them personal service each time and surprise and delight.
4.
Handle every crisis with ease
Monitor and prioritise potential crisis conversations and handle them quickly and professionally with alerts, template responses and FAQ, or knowledge base, integrations.
Khoros Care is not your normal social engagement platform
Khoros Care, formerly known as Lithium, was built with customer support in mind. It’s not your average community management platform. When you’re ready to scale your social support operations, Khoros Care will help you build the base for efficient team collaboration in servicing your customers on digital channels.
Highlight the most pressing conversations and route-specific discussions to the right team automatically through granular rules to suit your business.
Manage your team down to the second with team and agent analytics to help optimise their output.
Share your team’s progress with the organisation through customisable dashboards for the command centre.