Gain an unfair advantage over your competition and revolutionise your digital engagement, with Khoros Care
Request DemoYOUKNOW is the official African partner to Khoros, providing sales support, onboarding, training and ongoing local consulting.
Consumer research →
Brand & market intelligence
Audiences →
Instant audience intelligence
Vizia →
Marketing reporting & command center
Khoros Care →
Khoros social media care
Khoros Marketing →
Khoros marketing
Khoros Communities →
Khoros community
Consumer profiling →
Tailored marketing
Enterprise →
Social media management, simplified
Consumer Segmentation →
Audience Insights
Bring all your digital channels (Twitter, Facebook, Instagram, LinkedIn, Youtube, WhatsApp and Chat) into one unified, agent-friendly interface.
Build an enterprise-level team to handle more conversations, and more efficiently with unmatched workflows, routing, filtering and prioritisation features.
Build up your social CRM profiles by collecting the data your customers give you on a daily basis. Give them personal service each time and surprise and delight.
Monitor and prioritise potential crisis conversations and handle them quickly and professionally with alerts, template responses and FAQ, or knowledge base, integrations.
Khoros Care, formerly known as Lithium, was built with customer support in mind. It’s not your average community management platform. When you’re ready to scale your social support operations, Khoros Care will help you build the base for efficient team collaboration in servicing your customers on digital channels.
Highlight the most pressing conversations and route-specific discussions to the right team automatically through granular rules to suit your business.
Manage your team down to the second with team and agent analytics to help optimise their output.
Share your team’s progress with the organisation through customisable dashboards for the command centre.
YOUKNOW is the official African partner to Khoros, providing sales support, onboarding, training and ongoing local consulting.