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YOUKNOW | Brandwatch
  • Consumer research

    Brand & market intelligence

  • Audiences

    Instant audience intelligence

  • Vizia

    Marketing reporting & command cente

YOUKNOW | Khoros
  • Khoros Care

    Khoros social media care

  • Khoros Marketing

    Khoros marketing

YOUKNOW | GlobalWebIndex
  • Consumer profiling

    Tailored marketing

YOUKNOW | Hootsuite
  • Enterprise

    Social media management, simplified

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Khoros Care

Turn your social channels into enterprise customer care channels to foster customer relationships and uplift customer satisfaction.

Need help? Talk to us

Use Khoros Care to:

1.

Unify your social and digital customer experiences

Bring all your digital channels (Twitter, Facebook, Instagram, LinkedIn, Youtube, WhatsApp and Chat) into one unified, agent-friendly interface.

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2.

Scale your customer care operations

Build an enterprise-level team to handle more conversations, and more efficiently with unmatched workflows, routing, filtering and prioritisation features.

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3.

Never forget a customer

Build up your social CRM profiles by collecting the data your customers give you on a daily basis. Give them personal service each time and surprise and delight.

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4.

Handle every crisis with ease

Monitor and prioritise potential crisis conversations and handle them quickly and professionally with alerts, template responses and FAQ, or knowledge base, integrations.

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Khoros Care is not your normal social engagement platform

Khoros Care, formerly known as Lithium, was built with customer support in mind. It’s not your average community management platform. When you’re ready to scale your social support operations, Khoros Care will help you build the base for efficient team collaboration in servicing your customers on digital channels.

Highlight the most pressing conversations and route-specific discussions to the right team automatically through granular rules to suit your business.

Manage your team down to the second with team and agent analytics to help optimise their output.

Share your team’s progress with the organisation through customisable dashboards for the command centre.

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Gain an unfair advantage over your competition and revolutionise your digital engagement, with Khoros Care

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YOUKNOW is the official African partner to Khoros, providing sales support, onboarding, training and ongoing local consulting.