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4 ways to improve customer satisfaction scores (CSAT, NPS, and CES) with digital customer service

The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.

Screenshot 2021-01-14 at 13.23.20
By Mercia Mnisi
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Modern Chat & WhatsApp Surveys

With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.