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YOUKNOW | Brandwatch
  • Consumer research

    Brand & market intelligence

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    Instant audience intelligence

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YOUKNOW | Khoros
  • Khoros Care

    Khoros social media care

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    Khoros marketing

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    Khoros community

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    Tailored marketing

YOUKNOW | Hootsuite
  • Enterprise

    Social media management, simplified

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    Audience Insights


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WesBank Case Study Hero Image

How WesBank partnered with YOUKNOW to provide digital customer care, using Khoros Care

The WesBank CSC Team did not have any system or tool in place to communicate or handle any queries on social media. All their interactions were received via voice and non-voice. They evaluated a competitor tool that they currently use for voice, however it did not offer the same benefits. Khoros was selected because it offers a range of options for social engagement, it worked well for their Marketing agency’s team as well.

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By Mercia Mnisi
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TymeBank banner .001

How TymeBank services their customers the “digitally smart” way by partnering with YOUKNOW Digital and Khoros Care

With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.

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By Tracey Walker
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4 ways to improve customer satisfaction scores (CSAT, NPS, and CES) with digital customer service

The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.

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By Mercia Mnisi
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Modern Chat Image

Modern Chat & WhatsApp Surveys

With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.