Consumer research →
Brand & market intelligence
Instant audience intelligence
Marketing reporting & command center
Khoros Care →
Khoros social media care
Khoros Marketing →
Khoros Communities →
Consumer profiling →
Social media management, simplified
Consumer Segmentation →
With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.
The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.
With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.