Consumer research →
Brand & market intelligence
Instant audience intelligence
Marketing reporting & command center
Khoros Care →
Khoros social media care
Khoros Marketing →
Khoros Communities →
Consumer profiling →
Social media management, simplified
Consumer Segmentation →
The WesBank CSC Team did not have any system or tool in place to communicate or handle any queries on social media. All their interactions were received via voice and non-voice. They evaluated a competitor tool that they currently use for voice, however it did not offer the same benefits. Khoros was selected because it offers a range of options for social engagement, it worked well for their Marketing agency’s team as well.
With a sharp growth of over 2.71 million customers in just two years since its launch in February 2019, TymeBank needed to quickly and effectively scale their social media team and manage all social media channels in one location.
The success of any business lies in the ability to improve experience at every step of the customer journey. Measuring customer satisfaction helps brands to identify if they are aligned with the ongoing efforts of the organization to continue delivering value to customers. This also provides valuable insights about the quality of their customer care.
With Modern Chat, this flexible feature achieves more comprehensive complex functionality while at the same time, strives for easy-to-administer self-service.